There are several problems with the chipotle app in my opinion. First, anyone who orders online or scans so that they can get points should have the receipt email to them. Also you should be able to pull up the receipt in the app, as well as look at your transaction history. 2nd, you should be able to see your points adding up other than just the total, to ensure they are being added correctly. 3rd, you need to create a short comment section at the end of each entry item. Currently there is no way to communicate with the restaurant about any specificity to one’s order that can’t be manipulated via the app options. What if I want the fajita veggies on the side with my bowl? There’s literally no way to tell the restaurant that now. Which means if I want that, I have to come in and order the food the good old’ fashion way.
The Chipotle app has basically taken every measure possible to avoid letting people see specifically how their points are being added at each purchase, as well as still requiring me to get a paper receipt regardless of whether I have a rewards account. I also can’t order through the app if I want my food the same way I am able to get it if I just go through the line inside. It’s not efficient and it’s archaic. Get it together Chipotle, you’re better than this.
MCM 4 Chipotle , 01/21/2024My family and I love Chipotle and we eat it at least once a week. I am always very good about scanning for my reward points. I keep my receipt to make sure I get my points, especially when the whole family gets a meal. I have made it a habit to screen shot my total points right before I scan for points. Way too many times the points never show up. I then go through the steps on the app inputting the receipt information. Several times nothing ever changes. Trying to get to talk to a person about the situation is very difficult and time consuming. I usually end up never getting my points. In this day and age where everything has gone up in price the rewards program is very nice to have. It can help with some of the cost. When my family of four all get a meal and we get a side of guacamole or queso and chips, it is at least $60. I don’t understand why it should take so long to update points.JamesFestini , 05/07/2023
Another thing I do not like about the app is that it only tracks online orders. Every time I order at the restaurant and scan, it does not show up on my purchase history. This would make it a lot easier to keep track of missing points.
Also, I have always thought the way Chipotle process payment at the restaurant is very odd. They hand me my receipt before they have even processed payment. Many times they end up asking me to tap or input my card again because something went wrong.
Chipotle, PLEEEASE fix these issues.
I love you chipotle. I love you like peanut butter, loves jelly, nestled in a loaf of bread. I love you like Christians love Jesus, and like Jesus loves me. I love you until the end of time no matter what happens, whether it’s controversy or just good old fashion, food poisoning, I will still love you. I am addicted to you. I just wish, oh, how I wish, that I could teach every employee how to wrap my burrito. I wear a suit every day to look good for you chipotle‘s, and when you wrap my burrito and it’s foiled inside a bag, the foil does not protect it from an incompetent rap. I don’t care if you double rap, what I do care about is when you pretend that aluminum foil is part of the tortilla and throw those wayward pieces of chicken in there after wrapping it. I care when you let him three large tablespoons of juice leak out of the side and watch it and ignorantly try to control it with the aluminum foil and pretend that it will not be there when I open it up. Period I don’t know what it’s going to take to convince you that this is not the way to roll a burrito. It is, however the way to dirty my suit. I love you chipotle even if you make me late to my open house you are worth it. But please, please, please learn how to roll an oversized burrito without getting it all over the place and then rolling everything into an aluminum foil.
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Compatibility iPhone Requires iOS 15.0 or later. iPod touch Requires iOS 15.0 or later. Apple Vision Requires visionOS 1.0 or later.
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